Shipping and Delivery

1. Shipping and Delivery Overview

At Shoplex.in, we strive to deliver your orders efficiently and on time. This Delivery Policy outlines the shipping methods, estimated delivery times, and conditions applicable to all purchases made on our website.

2. Shipping Locations

We currently deliver across India.

  • Domestic Shipping: We cover all major cities and towns.

  • Remote Areas: Deliveries to remote or less-accessible areas may take longer than the standard delivery time.

  • International Shipping: Currently, we do not offer international shipping.

3. Shipping Charges

  • Standard Shipping: Free for orders above ₹999.

  • For orders below ₹999, a flat shipping charge of ₹50 applies.

  • Additional charges may apply for heavy or oversized items.

  • Shipping charges, if applicable, will be displayed during checkout.

4. Delivery Timelines

  • Processing Time: Orders are processed within 1-2 business days.

  • Delivery Time:

    • Metro Cities: 3-5 business days

    • Non-Metro Cities: 5-7 business days

    • Remote Areas: 7-10 business days

  • Delivery timelines may vary during holidays, sales, or unforeseen circumstances.

5. Order Tracking

  • Once your order is shipped, you will receive an email or SMS notification with the tracking details.

  • You can track your order status by clicking the tracking link provided in the notification or by visiting the "My Orders" section on Shoplex.in.

6. Delivery Partners

We collaborate with reliable courier services to ensure safe and timely delivery. Our delivery partners include:

  • Blue Dart

  • Delhivery

  • DTDC

  • India Post (for remote locations)

7. Delivery Issues

If you face any delivery issues, contact us at:
📧 Email: support@shoplex.in
Include your order ID and tracking number in the message for faster resolution.

8. Failed Delivery Attempts

  • Our courier partners will attempt delivery twice.

  • If you are unavailable during both attempts, the order will be marked as undelivered and returned to our warehouse.

  • You can request re-delivery or a refund (excluding shipping charges).

9. Delayed or Lost Shipments

  • In case of delayed delivery, we will inform you via email or SMS.

  • If your order is lost in transit, we will offer a replacement or refund.

10. Incorrect Address or Contact Details

  • Ensure that you provide accurate and complete shipping details.

  • Shoplex.in is not responsible for delivery failures due to incorrect or incomplete addresses.

  • In case of incorrect information, additional delivery charges may apply.

11. Damaged or Tampered Packages

  • If you receive a damaged or tampered package, refuse to accept the delivery.

  • Notify us immediately at: support@shoplex.in.

  • We will arrange for a replacement or refund after investigating the issue.

12. Changes to the Delivery Policy

We reserve the right to modify this Delivery Policy at any time. Changes will be effective immediately upon posting on the website.

13. Contact Information

For any delivery-related queries, contact us at:
📧 Email: support@shoplex.in
🌐 Website: www.shoplex.in

✅ By placing an order on Shoplex.in, you agree to the terms outlined in this Delivery Policy.