Privacy Policy

1. Introduction

At Shoplex.in, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. By using Shoplex.in, you agree to the terms outlined in this policy.

2. Information We Collect

A) Personal Information

When you create an account, place an order, or contact us, we may collect the following information:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely by third-party payment gateways)

B) Non-Personal Information

We may also collect non-personal data, including:

  • IP address

  • Browser type and version

  • Device information

  • Cookies and usage data

3. How We Collect Your Information

We collect information through the following methods:

  • Directly from You: When you register, place an order, or contact us.

  • Automatically: When you browse our website through cookies and tracking technologies.

  • Third Parties: We may receive information from payment processors and shipping partners.

4. Use of Information

We use your information for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping and payments.

  • Customer Support: To respond to your inquiries and provide assistance.

  • Marketing and Promotions: To send promotional emails, newsletters, and special offers (with your consent).

  • Personalization: To customize your shopping experience and recommend relevant products.

  • Security: To prevent fraud, protect our website, and ensure safe transactions.

5. Sharing of Information

We do not sell, trade, or rent your personal information. However, we may share your information with:

  • Service Providers: For payment processing, shipping, and order fulfillment.

  • Legal Authorities: When required by law or to protect our legal rights.

  • Marketing Partners: For promotional purposes (only with your consent).

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience.

A) Types of Cookies We Use:

  • Essential Cookies: Required for the website to function properly.

  • Performance Cookies: Help us analyze website performance and improve services.

  • Marketing Cookies: Used to deliver relevant ads and promotions.

B) Managing Cookies:

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

7. Data Security

We implement industry-standard security measures to protect your information, including:

  • SSL Encryption: To safeguard data during transmission.

  • Secure Payment Gateways: Your payment details are processed securely through third-party providers.

  • Access Control: Restricted access to your personal data.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any personal information.

9. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy.

  • Comply with legal obligations.

  • Resolve disputes and enforce our agreements.

10. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You can request correction of inaccurate or incomplete data.

  • Deletion: You can request deletion of your personal data (subject to legal obligations).

  • Withdraw Consent: You can opt out of marketing communications at any time.

11. Children's Privacy

Shoplex.in does not knowingly collect personal information from individuals under 18 years of age. If you are a parent or guardian and believe your child has provided personal information, please contact us for removal.

12. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. We recommend reviewing this policy periodically.

13. Governing Law

This Privacy Policy is governed by and interpreted in accordance with the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of the courts in India.

14. Contact Information

For any privacy-related questions, concerns, or requests, contact us at:
📧 Email: support@shoplex.in
🌐 Website: www.shoplex.in

✅ By using Shoplex.in, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy.